Patients admitted for day surgery have compared it to going for a meal at McDonald's, according to a study by an academic from the University of Salford.
Dr Anne Mottram from the School of Nursing investigated patients' experiences of undergoing day surgery as part of her PhD research - and found that the efficiency and speed of the procedure reminded them of fast food chains or other retail outlets.
Anne said: "I interviewed 145 patients about their experiences of day surgery and the majority were happy with their treatment. They talked about the efficiency and speed of the unit, the professionalism of the staff and cleanliness, as particular areas of satisfaction.
"Many of them likened it to going McDonald's and several said the managers of the NHS should take a leaf out of the McDonald's' management systems to enable users to have a quick, speedy, clean service in health care."
A lot of the patients Anne interviewed were happier with the care they received in day surgery than that they had experienced as in-patients. They also liked the idea that they would be going back to their own bed at the end of the day.
"The popularity of day surgery is due to society's desire for speed in all aspects of our lives - fast food, speed dialling, speed dating, instant access to cash via cash machines and fast internet connections," she said.
"Patients seem to want surgery, like so much else in their lives, to be fast."
Ends
Notes to Editors
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